Polish-speaking Customer Service Representative

4 weeks ago


Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time
Customer Service Representative for Handcrafted Jewellery

We are seeking a highly motivated and customer-focused Polish-speaking Customer Service Representative to join our team at Cross Border Talents. As a key member of our customer service team, you will be responsible for providing exceptional support to our eCommerce clients, handling inquiries and concerns through multiple communication channels, and maintaining strong customer relationships.

Key Responsibilities:
  • Respond to customer requests related to eCommerce, including order upselling, troubleshooting, and handling fraud orders and returns.
  • Maintain strong customer relationships by addressing inquiries about orders, returns, refunds, and promotions.
  • Provide information regarding ongoing promotions and new offers.
  • Address common customer questions such as "Where is my order?" and "How can I get a refund?"
Requirements:
  • Polish (C2) and English (C1) language skills
  • Previous experience not required
  • EU member state passport or a valid residence card for Greece
What We Offer:
  • Fully remote job from anywhere in Greece (islands included)
  • Relocation assistance for a smooth transition
  • Comprehensive training and development opportunities
  • A dynamic and supportive work environment
  • Opportunities for career advancement within a globally recognized company
  • Competitive salary and benefits package


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