Customer Service Representative

6 days ago


Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

At Cross Border Talents, we're looking for a skilled Customer Service Representative to join our team. As a Polish Language Specialist, you'll play a vital role in delivering exceptional customer experiences.

Company Overview

We are the world's largest jewellery brand, dedicated to excellence and customer satisfaction. Our dynamic team is passionate about providing top-notch service and ensuring that every customer feels valued.

Responsibilities
  • Handle customer inquiries and issues via phone, email, and chat in a timely and professional manner.
  • Provide product information, order assistance, and resolve customer complaints.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other teams to ensure exceptional customer service delivery.

You will be working as part of a remote team based in Greece, enjoying a 40-hour workweek with scheduled shifts between 8 am and 9 pm, Monday to Sunday.

Requirements
  • Fluent in Polish (C2) and English (C1).
  • Proven customer support experience or experience in a similar role.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Strong computer skills and familiarity with CRM systems.

In return for your expertise, you can expect a competitive salary package, including a monthly base salary of €1045.27 and a performance bonus of €150 per month.

Benefits
  • Healthcare benefits and various discounts.
  • Professional growth and development opportunities.
  • Special events, community, and social responsibility initiatives.
  • Free online Greek language courses.
  • State-of-the-art premises with relaxing break areas.
  • A Great Place to Work-Certified Company promoting diversity.

The estimated annual salary for this position is approximately €25,000. The deadline to apply is October 31st.



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