Customer Services Associate
2 weeks ago
BOL is seeking a highly skilled Dutch Language Support Specialist to join its Customer Service team in Thessaloniki. As a key member of the team, this individual will be responsible for providing exceptional customer service to valued customers via phone, email, and chat channels.
Key Responsibilities- Handle customer inquiries and issues in a timely and professional manner.
- Provide accurate information regarding products and services.
- Assist customers with order placement, returns, refunds, and exchanges.
- Troubleshoot and resolve customer complaints and technical issues.
- Collaborate with other departments to ensure seamless customer experiences.
- Maintain customer records and update information as needed.
This role requires excellent communication skills in Dutch and English, a customer-focused mindset, and the ability to work in a dynamic environment with a flexible schedule.
Requirements
- Fluent in Dutch (C2 level) and proficient in English (B2 level).
- Strong verbal and written communication skills.
- Customer-oriented and ability to adapt/respond to different types of characters.
- Problem-solving skills with a focus on achieving customer satisfaction.
- Ability to multitask, prioritize, and manage time effectively.
Relocation Package
- 2 Weeks of hotel accommodation.
- Flight ticket (inside the EU).
- Airport Pickup.
- Real Estate Agency fee.
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