Customer Support Specialist
4 weeks ago
**Job Title:** Remote Customer Support Specialist - Greece
**Location:** Remote (Based in Greece)
**Company Overview:** Cross Border Talents is a global recruitment agency specializing in connecting top talent with leading companies across various industries. We pride ourselves on our ability to match professionals with roles that align with their skills, goals, and lifestyle preferences.
**Position Summary:** We are seeking a motivated and customer-centric professional to fill the role of Remote Customer Support Specialist. In this position, you will be responsible for providing outstanding customer service, resolving inquiries, and ensuring a smooth customer experience for our client's users.
**Key Responsibilities:**
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve technical issues, providing effective solutions to customers.
- Maintain a comprehensive understanding of the client's products/services to assist customers accurately.
- Record and manage customer interactions in the CRM system, ensuring all issues are tracked and followed up on.
- Work collaboratively with internal teams to address and escalate complex issues.
- Contribute to continuous improvement by providing feedback on common customer concerns and process enhancements.
- Stay informed about company updates, product changes, and industry trends to provide the best possible support.
**Requirements:**
- Strong command of the English and French language, both written and spoken; additional languages are a plus.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Familiarity with customer support tools, CRM systems, and basic tech troubleshooting.
- Self-motivated, with the ability to work independently and manage your time effectively.
- Stable internet connection and a reliable home office setup.
- Willingness to work flexible hours, including potential shifts on weekends and holidays.
**Benefits:**
- Competitive salary package with performance-based incentives.
- Flexible working hours and remote work from anywhere in Greece.
- Opportunities for career advancement and professional development.
- Comprehensive training and ongoing support from Cross Border Talents.
- Work-life balance in a role that allows you to live and work in one of the most beautiful countries in the world.
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