Customer Service Representative
1 week ago
At Cross Border Talents, we are seeking a skilled Customer Service Representative to join our team in Thessaloniki, Greece. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our valued customers via phone, email, and chat channels.
**Key Responsibilities:**
- Handle customer inquiries and issues via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and promotions.
- Assist customers with order placement, returns, refunds, and exchanges.
- Troubleshoot and resolve customer complaints and technical issues.
- Collaborate with other departments to ensure seamless customer experiences.
- Maintain customer records and update information as needed.
The ideal candidate will possess excellent communication skills in Dutch and English, a customer-focused mindset, and the ability to work in a dynamic environment with a flexible schedule.
**What We Offer:**
- A competitive salary of €18,000 per year (approximately €1,500 per month).
- A relocation package that includes 2 weeks of hotel accommodation, flight tickets within the EU, airport pickup, and real estate agency fees.
- Opportunities for professional growth and development in a Great Place to Work-certified company that values diversity.
- A comprehensive benefits package, including health care benefits and various discounts.
**Requirements:**
- Fluent in Dutch (C2 level) and proficient in English (B2 level).
- EU citizenship or a valid full-purpose/specific-purpose work permit card or Certificate of Protection (refugees).
**How to Apply:** If you meet the above qualifications and are passionate about delivering outstanding customer service, please submit your CV and a cover letter explaining why you are interested in this position and how your skills and experience align with the role requirements.
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