Customer Service Representative

1 week ago


Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

At Cross Border Talents, we are seeking a skilled Customer Service Representative to join our team in Thessaloniki, Greece. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our valued customers via phone, email, and chat channels.

**Key Responsibilities:**

  • Handle customer inquiries and issues via phone, email, and chat in a timely and professional manner.
  • Provide accurate information regarding products, services, and promotions.
  • Assist customers with order placement, returns, refunds, and exchanges.
  • Troubleshoot and resolve customer complaints and technical issues.
  • Collaborate with other departments to ensure seamless customer experiences.
  • Maintain customer records and update information as needed.

The ideal candidate will possess excellent communication skills in Dutch and English, a customer-focused mindset, and the ability to work in a dynamic environment with a flexible schedule.

**What We Offer:**

  • A competitive salary of €18,000 per year (approximately €1,500 per month).
  • A relocation package that includes 2 weeks of hotel accommodation, flight tickets within the EU, airport pickup, and real estate agency fees.
  • Opportunities for professional growth and development in a Great Place to Work-certified company that values diversity.
  • A comprehensive benefits package, including health care benefits and various discounts.

**Requirements:**

  • Fluent in Dutch (C2 level) and proficient in English (B2 level).
  • EU citizenship or a valid full-purpose/specific-purpose work permit card or Certificate of Protection (refugees).

**How to Apply:** If you meet the above qualifications and are passionate about delivering outstanding customer service, please submit your CV and a cover letter explaining why you are interested in this position and how your skills and experience align with the role requirements.



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