Customer Support Representative for Gaming Solutions

5 days ago


Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

At Cross Border Talents, we are seeking a dedicated Customer Support Representative to join our team in Thessaloniki, Greece. As a key member of our customer support team, you will be responsible for providing exceptional email support to clients facing technical issues related to Valves products and services.

About the Role

This is a fantastic opportunity to work with a leading BPO provider recognized for its exceptional customer service and innovative solutions in the gaming industry. You will have the chance to enhance user experience and maintain high levels of customer satisfaction in a fast-paced environment.

Main Responsibilities
  • Provide prompt and effective email support to clients, ensuring clear communication and resolution.
  • Diagnose and address various technical challenges related to Valve's gaming platforms, ensuring clients receive timely assistance.
  • Guide clients in utilizing Valves services effectively, helping them navigate common issues and optimize their gaming experience.
  • Maintain accurate records of client interactions and resolutions to improve service efficiency and contribute to knowledge bases.
Requirements
  • Minimum of 1 year of experience in technical support or customer service, preferably within the gaming or technology sectors.
  • Proficiency in English (B2), with excellent written communication skills.
  • Strong problem-solving abilities, coupled with a genuine passion for gaming and technology.
  • Self-motivated and detail-oriented, with the capability to manage multiple priorities effectively.
  • Ability to thrive in a fast-paced environment and adapt to shifting schedules and client needs.
Benefits and Salary
  • Base Salary: €1,100 gross/month, reflecting your expertise and commitment to service excellence.
  • Permanent Contract: Enjoy the security and benefits of long-term employment.
  • Lunch Vouchers: Receive a monthly allowance of €85 net for lunch expenses.
  • Transportation Allowance: Benefit from €65 gross monthly to assist with commuting costs.
  • Additional Paid Time Off: Enjoy an extra day off for your birthday.
  • Private Healthcare: Access to comprehensive health coverage for you and your family.
  • Annual Salary Review: Benefit from an additional salary throughout the year (14 salaries total).
Relocation Assistance
  • Travel Support: We will arrange transportation to Thessaloniki.
  • Accommodation Assistance: Enjoy a taxi transfer to your hotel and two weeks of lodging upon arrival.
  • Documentation Help: Receive support in completing the necessary hiring documentation for those new to working in Greece.
  • Real Estate Assistance: Up to €350 gross available to cover agency fees for securing permanent housing.


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