Customer Service Representative

1 week ago

Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

Are you passionate about delivering exceptional customer service? We are seeking a skilled Customer Service Representative to join our dynamic team in Greece, providing support to Spanish-speaking clients while leveraging your English communication skills.

About the Role

This role is ideal for individuals who thrive in an international environment and are eager to work with a multicultural team. As a key member of our customer support division, you will be responsible for handling inbound calls, emails, and chat inquiries from Spanish-speaking customers, offering solutions and assistance.

Responsibilities
  • Customer Interaction: Handle inbound calls, emails, and chat inquiries from Spanish-speaking customers, offering solutions and assistance.
  • Issue Resolution: Diagnose and resolve customer issues efficiently, ensuring timely follow-up and escalation when necessary.
  • Product Knowledge: Stay informed about the company's products and services to provide accurate and relevant information to customers.
  • Data Management: Maintain records of customer interactions, transactions, and feedback using CRM tools.
  • Team Collaboration: Coordinate with team members and other departments to enhance the customer experience and resolve complex issues.
  • Language Support: Occasionally assist with English-speaking customers as needed.
Requirements
  • Language Proficiency:
    • Fluent in Spanish (C1 or higher).
    • Proficient in English (B2 level minimum).
  • Experience:
    • Previous experience in a customer service or support role is an advantage but not required.
  • Technical Skills:
    • Basic computer literacy.
    • Familiarity with CRM systems or customer support tools is a plus.
  • Soft Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities.
    • Patience and empathy when dealing with customers.
  • Flexibility:
    • Willingness to work in rotating shifts, including weekends or holidays, if required.
What We Offer
  • Competitive Salary: €30,000 per year, based on experience and performance, with performance-based bonuses.
  • Relocation Assistance: Available to support your move to Greece.
  • Opportunities for Career Growth: With comprehensive training and mentorship, you'll have the chance to develop your skills and advance your career.
  • Multicultural Work Environment: Join a vibrant team in one of Greece's most exciting cities.

  • Customer Service Representative

    3 weeks ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team as a German Language Specialist. In this role, you will be responsible for providing exceptional customer service to clients in Germany.Key ResponsibilitiesCustomer Engagement: Answer inbound calls and handle back-office requests with precision and empathy,...

  • Customer Service Representative

    3 weeks ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    At Cross Border Talents, we are seeking a skilled Customer Service Representative to join our team in Thessaloniki, Greece. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our valued customers via phone, email, and chat channels.**Key Responsibilities:**Handle customer inquiries and issues via phone,...

  • Customer Service Representative

    4 weeks ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    At Cross Border Talents, we're looking for a skilled Customer Service Representative to join our team. As a Polish Language Specialist, you'll play a vital role in delivering exceptional customer experiences.Company OverviewWe are the world's largest jewellery brand, dedicated to excellence and customer satisfaction. Our dynamic team is passionate about...

  • Customer Service Representative

    2 weeks ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    Job Title: Customer Service Representative - Technical Support SpecialistLocation: Thessaloniki, GreeceAbout Us:Cross Border Talents is a leading provider of technical support services. We are dedicated to delivering exceptional customer experiences through innovative solutions.Role Overview:This role offers a unique opportunity to contribute to our mission...

  • Hebrew Customer Service Representative

    2 months ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    About Cross Border Talents:We are a global company seeking motivated Hebrew-speaking Customer Advisors to join our team in a vibrant, multicultural environment with great benefits.Position: Hebrew Customer AdvisorKey Responsibilities:Provide high-quality customer service to Hebrew-speaking clients via phone, email, and chat.Address customer inquiries,...

  • Hebrew Customer Service Representative

    1 month ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    About Us:At Cross Border Talents, we are seeking a highly motivated Hebrew-speaking Customer Advisor to join our team in Thessaloniki, Greece. This is a full-time, on-site position that offers a unique opportunity to work in a dynamic, multicultural environment with great benefits.Position: Hebrew Customer AdvisorLocation: Thessaloniki, Greece (On-site)Type:...

  • Customer Service Representative Email Support Expert

    2 days ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    At Cross Border Talents, we are seeking a skilled Customer Service Representative to join our team in Thessaloniki, Greece. As an Email Support Expert, you will play a vital role in delivering exceptional customer experiences for Valve gamers.About the Role:This is a fantastic opportunity for individuals who excel in written communication and possess a...

  • Dedicated Customer Service Representative

    3 weeks ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    About the CompanyAt Cross Border Talents, we are a global company that offers motivated and skilled individuals the opportunity to work in a vibrant and multicultural environment with great benefits.Key Responsibilities:Provide high-quality customer service to Hebrew-speaking clients via phone, email, and chat, resolving issues and offering information about...

  • Customer Service Representative

    1 month ago

    Thessaloniki, Central Macedonia, Greece Lichnos beach hotel Full time

    As a key member of our customer-facing team, you will be responsible for providing exceptional support and service to our customers, ensuring their needs are met and exceed their expectations. This role requires strong communication and problem-solving skills, as well as the ability to work collaboratively with colleagues to resolve customer issues...

  • Polish Customer Service Representative

    3 weeks ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    Job OverviewAs a Polish Advisor, you will be joining Cross Border Talents in a dynamic team dedicated to delivering exceptional customer service and satisfaction. Located remotely in Greece, this role offers a unique opportunity to work with a leading global jewellery brand.

  • BtoB Sales Representative

    1 month ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    Job Description: BtoB Sales RepresentativeWe are seeking a highly motivated and results-driven BtoB Sales Representative to join our team at Cross Border Talents. As a B2B Sales Representative, you will be responsible for handling inbound calls and emails from potential business clients, providing information about our products or services, and ultimately...

  • Customer Service Representative for Slovak-Speaking Clients

    4 weeks ago

    Thessaloniki, Central Macedonia, Greece CBT Full time

    About our Company:We are an international organization operating in Thessaloniki, Greece, offering exciting opportunities for enthusiastic Slovakian-speaking customer support specialists to join our team.Position: Slovakian Customer Support AdvisorType: Full-timeKey Responsibilities:Provide exceptional customer service to Slovak-speaking clients via phone,...

  • Multilingual Customer Experience Representative for Thessaloniki

    2 weeks ago

    Thessaloniki, Central Macedonia, Greece Best Hire Full time

    Job DescriptionWe are seeking a highly skilled Multilingual Customer Experience Representative to join our team in Thessaloniki, Greece. As a key member of our customer support team, you will be responsible for delivering exceptional service experiences to Italian-speaking clients.Key Responsibilities:Customer Support: Provide timely and effective assistance...

  • Customer Service Expert with Technical Troubleshooting Skills

    2 weeks ago

    Thessaloniki, Central Macedonia, Greece JL Talent Partners Full time

    Technical Support Representative RoleWe're looking for a skilled Technical Support Representative to join our client's team in the beautiful Thessaloniki.About the Job:Salary:** 14 salaries per year, commensurate with experienceContract Type: Permanent contractYour Key Responsibilities:Troubleshoot technical issues and provide guidance to customers on...

  • Customer Services Associate

    1 month ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    BOL is seeking a highly skilled Dutch Language Support Specialist to join its Customer Service team in Thessaloniki. As a key member of the team, this individual will be responsible for providing exceptional customer service to valued customers via phone, email, and chat channels.Key ResponsibilitiesHandle customer inquiries and issues in a timely and...

  • Customer Experience Expert

    1 week ago

    Thessaloniki, Central Macedonia, Greece Munay Global Services Full time

    Technical Support Representative Job in ThessalonikiWe're seeking skilled professionals to fill the role of Technical Support Representative at our client's team in Thessaloniki, Greece.About the JobThis position involves troubleshooting technical issues, guiding customers through product features, and ensuring seamless integration of clients' services. The...

  • Enterprise Sales Professional

    6 days ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    About UsCross Border Talents is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands.

  • Sales Representative in Thessaloniki

    3 weeks ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    We are seeking an experienced Sales Representative to join our team at Cross Border Talents in Thessaloniki, Greece. This role requires a native or fluent speaker of German and English with a minimum of 1 year of sales experience.Job OverviewThe successful candidate will be responsible for managing incoming customer calls, promoting our products and...

  • Inbound Business Development Representative

    3 weeks ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    We are seeking a motivated and results-driven individual to join our team as an Inbound Business Development Representative. This role will primarily involve handling inbound calls and emails from potential business clients, providing information about our products or services, and ultimately closing sales.Job Description:The successful candidate will be...

  • French Customer Support Service Advisor

    4 weeks ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

    At Cross Border Talents, we are seeking a highly skilled French Customer Support Service Advisor to join our on-site team in Thessaloniki. As a key member of our customer support team, you will be responsible for providing top-tier support to our French-speaking customers, handling inquiries, resolving issues, and promoting products and services.Key...