IT Support Engineer

3 days ago

Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

Job Title: IT Support Engineer

About Cross Border Talents:

  • We are a leading BPO provider recognized for our exceptional customer service and innovative solutions in the gaming industry.
  • We are seeking a dedicated IT Support Engineer to join our team in Thessaloniki, focusing on email support for Valve.

Job Overview:

  • Your primary responsibility will be to assist clients through email communications, resolving technical issues related to Valves products and services.
  • Your expertise will help enhance user experience and maintain high levels of customer satisfaction in a fast-paced environment.

Key Responsibilities:

  • Email Support: Provide prompt and effective email support to clients facing technical issues, ensuring clear communication and resolution.
  • Technical Troubleshooting: Diagnose and address various technical challenges related to Valve's gaming platforms, ensuring clients receive timely assistance.
  • Client Education: Guide clients in utilizing Valves services effectively, helping them navigate common issues and optimize their gaming experience.
  • Documentation: Maintain accurate records of client interactions and resolutions to improve service efficiency and contribute to knowledge bases.
  • Continuous Improvement: Collaborate with internal teams to identify trends in technical issues and suggest enhancements to product offerings.

Requirements:

  • Minimum of 1 year of experience in technical support or customer service, preferably within the gaming or technology sectors.
  • Proficiency in Portuguese (C1) and English (B2), with excellent written communication skills.
  • Strong problem-solving abilities, coupled with a genuine passion for gaming and technology.
  • Self-motivated and detail-oriented, with the capability to manage multiple priorities effectively.
  • Ability to thrive in a fast-paced environment and adapt to shifting schedules and client needs.

Benefits:

  • Estimated Salary: €1100 gross/month, reflecting your expertise and commitment to service excellence.
  • Permanent Contract: Enjoy the security and benefits of long-term employment.
  • Lunch Vouchers: Receive a monthly allowance of €85 net for lunch expenses.
  • Transportation Allowance: Benefit from €65 gross monthly to assist with commuting costs.
  • Additional Paid Time Off: Enjoy an extra day off for your birthday.
  • Private Healthcare: Access to comprehensive health coverage for you and your family.
  • Annual Salary Review: Benefit from an additional salary throughout the year.

Eligibility Requirements:

  • Candidates must be eligible to work within the EU.

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