Technical Support and Solutions Expert

19 hours ago

Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

**Job Title:** Technical Support and Solutions Expert

About Us:

Cross Border Talents is a distinguished leader in the BPO industry, dedicated to delivering exceptional customer experiences through innovative technical solutions.

We are seeking a highly skilled Technical Support Specialist to join our team in Thessaloniki. This role offers a unique opportunity to contribute to our mission of empowering businesses through effective technical support and exceptional service.

Role Overview:

As a Technical Support Specialist, you will serve as a key point of contact for clients seeking assistance with technical issues related to our partner company's products and services.

Your technical expertise and problem-solving abilities will be critical in ensuring the seamless operation of client systems and fostering long-term client relationships.

Key Responsibilities:

  • Provide Expert Technical Support: Diagnose and troubleshoot a wide range of technical issues reported by clients, ensuring prompt and effective resolution.
  • Client Engagement: Maintain regular communication with clients through various channels (phone, email, chat) to ensure a high level of service and satisfaction.
  • Technical Education: Educate clients on the functionality and usage of our partner company's products, facilitating their understanding and effective utilization.
  • Cross-Functional Collaboration: Work closely with engineering and product teams to escalate complex issues and contribute to the continuous improvement of our support processes.
  • Market Awareness: Stay informed about industry trends, technological advancements, and product updates to provide informed and relevant support to clients.

Requirements:

  • A minimum of 1 year of experience in technical support, with a strong foundation in troubleshooting and problem resolution.
  • Proficiency in English (B2), with excellent written and verbal communication skills.
  • Demonstrated ability to manage client relationships and deliver exceptional customer service in a technical context.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs.
  • Ability to thrive in a fast-paced environment, managing multiple priorities while maintaining attention to detail.

Salary and Benefits:

  • Estimated Salary: €1,300 gross/month, reflecting your expertise and contributions.
  • Permanent Contract: Secure a stable and long-term employment opportunity within a reputable organization.
  • Lunch Vouchers: Enjoy a monthly allowance of €85 net for lunch expenses.
  • Transportation Allowance: Receive €65 gross monthly to assist with commuting costs.
  • Additional Paid Time Off: Benefit from an extra day off for your birthday.
  • Comprehensive Healthcare: Access to private healthcare coverage, ensuring your well-being.
  • Annual Salary Review: Benefit from an additional salary throughout the year (14 salaries total).

Relocation Assistance:

  • We provide a comprehensive relocation package for candidates relocating to Thessaloniki.
  • This includes travel assistance, accommodation support, documentation assistance, and real estate support.

Eligibility Requirements:

Candidates must be eligible to work within the EU, as our partner company is unable to issue a first-time visa due to local legislation.

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