Technical Support Expert

3 days ago

Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

Job Title: Technical Support Expert

Project: Delivering Top-Notch Customer Experiences

Location: Thessaloniki, Greece

Schedule: Monday to Friday, 09:00 - 18:00

Work Model: On-Site

We are seeking a dedicated and experienced Technical Support Expert to join our team in Thessaloniki. As a key member of our cross-functional team, you will be responsible for providing exceptional technical support to our clients.

About Us:

We are a forward-thinking company that combines technology with excellence. Our partner company is a leader in the BPO sector, committed to delivering outstanding customer experiences through innovative solutions.

Your Role:

  • Problem Solver: Offer expert technical support to clients, diagnosing issues and providing swift, effective solutions.
  • Engage and Assist: Interact with customers via phone, email, and chat, ensuring a seamless experience as you resolve their inquiries.
  • Empower Clients: Educate users on our partner company's products and services, helping them maximize their potential and satisfaction.
  • Collaborate with Teams: Work closely with cross-functional teams to address complex issues and enhance the overall customer experience.
  • Stay Ahead of the Curve: Keep abreast of the latest technology trends and product updates to provide informed support and advice.

What You Bring:

  • A minimum of 1 year of experience in technical support, with a solid understanding of troubleshooting techniques.
  • Proficiency in German (C1) and English (B2), with excellent communication skills to engage effectively with clients.
  • A customer-centric mindset, eager to help others and resolve their technical challenges.
  • Strong problem-solving abilities, with a knack for finding innovative solutions in a fast-paced environment.
  • A passion for technology and a desire to stay updated on industry advancements.

Estimated Salary: €1,300 gross per month, based on your skills and expertise.

Benefits:

  • Permanent Contract: Enjoy the stability of a long-term employment opportunity with room for growth.
  • Lunch Vouchers: Enjoy delicious meals with €85 net monthly for lunch.
  • Transportation Allowance: Receive €65 gross monthly to cover your commuting expenses.
  • Birthday PTO: Celebrate your special day with an extra-paid day off.
  • Private Healthcare: Access comprehensive health coverage for peace of mind.
  • 14 Salaries: Benefit from an additional salary throughout the year.

Relocation Support:

  • Travel Assistance: We will arrange your transportation to Thessaloniki.
  • Hotel Stay: Enjoy a taxi transfer to your hotel and 2 weeks of accommodation included.
  • Documentation Support: Get assistance with hiring paperwork for those new to Greece.
  • Real Estate Assistance: Up to €350 gross to cover agency fees for finding your new home.

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