Technical Support Specialist
1 week ago
We are seeking a dedicated Technical Support Specialist to join our team at Cross Border Talents. As a Technical Support Specialist, your mission will be to provide top-notch email support, assisting clients with technical issues related to Valve's gaming platforms.
About the Role- Email-Only Support: Deliver fast and effective email assistance to clients encountering technical issues, ensuring clarity and resolution without phone interactions.
- Tech Troubleshooting: Analyze and resolve a variety of technical challenges, helping users navigate Valve's services and platforms.
- User Guidance: Educate clients on how to maximize their use of Valve's products through informative email communication.
- Documentation: Keep detailed records of client inquiries and resolutions, contributing to the knowledge base for future support.
- Continuous Improvement: Collaborate with internal teams to identify trends in issues and suggest enhancements for better user experiences.
- Minimum of 1 year of experience in technical support or customer service, ideally in gaming or tech environments.
- Proficiency in Portuguese (C1) and English (B2), with exceptional written communication skills.
- Strong problem-solving abilities and a passion for gaming technology.
- Detail-oriented and self-motivated, capable of managing multiple inquiries efficiently.
- Ability to thrive in a fast-paced environment with a focus on email communication only.
- Base Salary: €1,100 gross/month, reflecting your skills and dedication to service.
- Permanent Contract: Enjoy the stability of long-term employment with growth opportunities.
- Lunch Vouchers: Monthly allowance of €85 net for lunch.
- Transportation Allowance: €65 gross monthly to assist with commuting.
- Birthday PTO: An extra day off to celebrate your special day.
- Private Healthcare: Comprehensive health coverage for you and your family.
- Annual Salary Review: Benefit from an additional salary throughout the year (14 salaries total).
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