Senior Technical Support Representative
2 weeks ago
A challenging opportunity has arisen for a dedicated and skilled Technical Support Specialist to join our team in Thessaloniki, Greece. As a key member of our support team, you will be responsible for providing exceptional email support to clients facing technical issues related to Valve's products and services.
About the Role- Email Support: Provide prompt and effective email support to clients, ensuring clear communication and resolution.
- Technical Troubleshooting: Diagnose and address various technical challenges related to Valve's gaming platforms, ensuring clients receive timely assistance.
- Client Education: Guide clients in utilizing Valves services effectively, helping them navigate common issues and optimize their gaming experience.
The ideal candidate will possess a strong passion for technology and gaming, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual with a commitment to delivering exceptional customer support, we encourage you to apply for this exciting opportunity.
Requirements- Experience: Minimum of 1 year of experience in technical support or customer service, preferably within the gaming or technology sectors.
- Language Skills: Proficiency in Portuguese (C1) and English (B2), with excellent written communication skills.
- Skills and Qualifications: Strong problem-solving abilities, self-motivation, and attention to detail.
- Salary: €1,100 gross/month, reflecting your expertise and commitment to service excellence.
- Permanent Contract: Enjoy the security and benefits of long-term employment.
- Lunch Vouchers: Receive a monthly allowance of €85 net for lunch expenses.
- Transportation Allowance: Benefit from €65 gross monthly to assist with commuting costs.
- Additional Paid Time Off: Enjoy an extra day off for your birthday.
- Private Healthcare: Access to comprehensive health coverage for you and your family.
- Annual Salary Review: Benefit from an additional salary throughout the year.
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