German Technical Support Specialist in Thessaloniki
1 week ago
Are you passionate about technology and customer service? This role offers the opportunity to further your career in a vibrant city.
We are seeking a German-speaking Technical Customer Support Specialist to join our team in Thessaloniki, Greece. The successful candidate will be responsible for providing top-tier assistance to our users via various channels.
Main Responsibilities:
• Engage with users through email, phone, or chat to understand and address their technical concerns.
• Evaluate user-specific account setups and past interactions to recommend effective solutions.
• Address software, hardware, and logistical questions to ensure timely resolutions.
• Identify complex issues and escalate them appropriately while providing context.
Requirements:
• Native or fluent German speaker (oral and written) and fluent English speaker (minimum C1 level).
• Previous experience in a customer-facing role (B2B or B2C) is essential.
• Basic coding knowledge with the ability to read code; prior experience in multi-channel customer support is preferred.
• Exceptional verbal and written communication skills, demonstrating clarity in conveying technical information.
• Proven capability to navigate and resolve complex technical challenges effectively.
• Meticulous approach to ensuring accuracy in all interactions.
What We Offer:
• Competitive Remuneration Package: A base salary of approximately 25,000 euros per annum, reflecting experience, skills, and performance.
• Dynamic Team Environment: Work within a supportive and creative team atmosphere where positivity thrives.
• Referral Program: Benefit from our referral program by bringing friends to join our team.
• Relocation Support: Assistance with moving to Thessaloniki, helping you settle into your new role and city.
• Career Development: Access to guidance and tools to help you achieve your career goals.
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