Customer Service Representative with German Language Skills

1 week ago


Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Cross Border Talents. As a remote bilingual customer advisor, you will be responsible for providing exceptional service and support to customers in both German and English.

The successful candidate will have excellent communication skills, both written and verbal, and be able to work independently in a fast-paced environment. You will be required to respond to consumer inquiries, troubleshoot issues, and maintain accurate records, all while adhering to company standards and service level agreements (SLAs).

Responsibilities:
  • Respond to and record consumer inquiries/questions raised via free phone lines for customers in German and in English.
  • Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database.
  • Handle and log client complaints in line with the company's complaints escalation policy.
  • Ensure all support calls and emails (where applicable) are answered and resolved within the agreed SLAs and logged appropriately.
  • Troubleshoot using open questions, support documents, and system training.
  • Offer recommendations for common problems or frequently asked questions.

Requirements:

  • High School Diploma or higher.
  • Located anywhere in Greece, including islands.
  • Native/Fluent German language skills.
  • Good level of English (C1).
  • Strong problem-solving skills.
  • Excellent troubleshooting abilities.
  • At least 6 months of experience in customer service.
  • EU member state passport or a valid residence card for Greece.

Contract and Benefits:

As a valued member of our team, you can expect a competitive salary of €18,720 per year, equivalent to approximately €1380 gross per month x 14 salaries. We also offer an attractive benefits package, including a 25-day annual leave and comprehensive Private Health & Life Insurance.



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