Technical Customer Support Specialist in Greece
2 weeks ago
Grow-Talent.com is partnering with a leading outsourcing/BPO company to find a skilled German-speaking Technical Customer Support specialist for their offices in Thessaloniki, Greece.
The successful candidate will be employed on a full-time basis and receive a competitive base salary.
Key Responsibilities:
- Interacting with customers through various channels, including email, phone, and chat
- Analyzing user account setups and previous interactions to provide personalized solutions
- Troubleshooting technical issues related to software, hardware, and logistics
- Escalating complex problems and providing context for the escalation
Requirements:
- Native or fluent German language skills, both spoken and written; fluency in English (at least C1 level)
- Previous experience in customer-facing roles (B2B or B2C)
- Basic coding knowledge and ability to read code
- Prior experience in multi-channel customer support
- Excellent communication skills (oral and written)
- Able to work through complex technical problems
- Strong attention to detail
- Work schedule: Monday to Friday, 09 AM - 06 PM
Benefits:
- Competitive remuneration package based on experience, skills, and performance
- Opportunity to join a dynamic and creative team with a positive atmosphere
- Referral program
- Relocation support
- Guidance and tools to reach full potential
Estimated annual salary: €30,000 - €40,000, depending on qualifications and experience. The successful candidate will be employed by Grow-Talent.com's partner company.
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