Technical Support Professional
3 weeks ago
We are working with a leading outsourcing/BPO company in Thessaloniki, Greece, to recruit a German-speaking Technical Customer Support professional for their offices.
Location: Thessaloniki, Greece
Employment Type: Full-time
Estimated Salary: €25,000 - €35,000 per annum, depending on experience and qualifications
About the RoleThis is an exciting opportunity to join a dynamic team as a Technical Customer Support professional. As a key member of our client's support team, you will be responsible for providing top-notch technical assistance to customers via various communication channels.
You will analyze user accounts, troubleshoot technical issues, and escalate complex problems to ensure seamless customer experiences.
Responsibilities- Provide exceptional technical support to customers via email, phone, and chat
- Analyze user account setups and previous interactions to recommend solutions
- Troubleshoot software, hardware, and logistic questions
- Escalate complex issues and provide context for escalation
- Native/fluent German speaker (oral and written) and fluent English speaker (at least C1 level)
- Previous experience in customer-facing roles (B2B or B2C)
- Basic coding understanding with ability to read code
- Prior experience in multi-channel customer support
- Excellent communication skills (oral and written)
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
- Competitive remuneration package based on experience and performance
- Opportunity to work with a dynamic and creative team
- Referral program
- Relocation support
- Guidance and tools to reach full potential
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