Technical Support Professional

3 weeks ago


Thessaloniki, Central Macedonia, Greece Grow-Talent Full time
Job Title: Technical Support Professional

We are working with a leading outsourcing/BPO company in Thessaloniki, Greece, to recruit a German-speaking Technical Customer Support professional for their offices.

Location: Thessaloniki, Greece

Employment Type: Full-time

Estimated Salary: €25,000 - €35,000 per annum, depending on experience and qualifications

About the Role

This is an exciting opportunity to join a dynamic team as a Technical Customer Support professional. As a key member of our client's support team, you will be responsible for providing top-notch technical assistance to customers via various communication channels.

You will analyze user accounts, troubleshoot technical issues, and escalate complex problems to ensure seamless customer experiences.

Responsibilities
  • Provide exceptional technical support to customers via email, phone, and chat
  • Analyze user account setups and previous interactions to recommend solutions
  • Troubleshoot software, hardware, and logistic questions
  • Escalate complex issues and provide context for escalation
Requirements
  • Native/fluent German speaker (oral and written) and fluent English speaker (at least C1 level)
  • Previous experience in customer-facing roles (B2B or B2C)
  • Basic coding understanding with ability to read code
  • Prior experience in multi-channel customer support
  • Excellent communication skills (oral and written)
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail
Benefits
  • Competitive remuneration package based on experience and performance
  • Opportunity to work with a dynamic and creative team
  • Referral program
  • Relocation support
  • Guidance and tools to reach full potential


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