Technical Support Specialist in Greece

1 day ago


Thessaloniki, Central Macedonia, Greece Grow-Talent Full time
Job Opportunity: German-Speaking Technical Customer Support

Grow-Talent.com is working with a leading outsourcing/BPO company that is looking to recruit a German-speaking Technical Customer Support professional for their offices in Thessaloniki.

Employment Details:

  • Location: Thessaloniki, Greece
  • Employment type: Full-time

Compensation and Benefits:

The remuneration package will be excellent, based on experience, skills, and performance. You can expect a base salary, with additional benefits such as relocation support, a referral program, and the opportunity to work in a dynamic and creative team with a positive and friendly atmosphere.

About the Role:

  • This position involves interacting with users through various channels (via email, phone, and chat)
  • Analyze and evaluate user-specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for escalation

Requirements:

  • Native/fluent in German, both oral and written. Fluent in English (at least C1 level)
  • Previous experience in customer-facing roles (B2B or B2C)
  • Basic coding understanding with the ability to read code
  • Prior experience in multi-channel customer support
  • Excellent communication skills (both oral and written)
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail

Working Schedule:

Monday to Friday, 09 AM - 06 PM



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