Technical Support Specialist in Greece
1 day ago
Grow-Talent.com is working with a leading outsourcing/BPO company that is looking to recruit a German-speaking Technical Customer Support professional for their offices in Thessaloniki.
Employment Details:
- Location: Thessaloniki, Greece
- Employment type: Full-time
Compensation and Benefits:
The remuneration package will be excellent, based on experience, skills, and performance. You can expect a base salary, with additional benefits such as relocation support, a referral program, and the opportunity to work in a dynamic and creative team with a positive and friendly atmosphere.
About the Role:
- This position involves interacting with users through various channels (via email, phone, and chat)
- Analyze and evaluate user-specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for escalation
Requirements:
- Native/fluent in German, both oral and written. Fluent in English (at least C1 level)
- Previous experience in customer-facing roles (B2B or B2C)
- Basic coding understanding with the ability to read code
- Prior experience in multi-channel customer support
- Excellent communication skills (both oral and written)
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
Working Schedule:
Monday to Friday, 09 AM - 06 PM
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