Global Travel Support Specialist
5 days ago
We are seeking a highly motivated and results-driven individual to join our dynamic team as a Global Travel Support Specialist. As the face of our travel portal, you will provide world-class support to our German-speaking customers.
About the Role:
- Main Responsibilities:
- Provide exceptional customer service by answering customer inquiries via phone in German, resolving issues, and providing timely solutions.
- Assist customers with booking accommodations on our user-friendly platform.
- Identify and resolve customer concerns proactively.
- Skill Requirements:
- Fluency in German: Native or near-native fluency in German is essential.
- Excellent English Communication: Strong written and verbal communication skills in English (C1 level required).
- Education: High school diploma; a university degree is a plus.
- Customer Service Expertise: Proven experience in providing exceptional customer service.
- Problem-Solving Skills: Ability to think critically and effectively troubleshoot customer issues.
- Technical Aptitude: Familiarity with online platforms and technology.
- Benefits:
- Competitive Compensation: €1380 gross monthly salary (14th-month pay included), 8% performance bonus, 50 EUR meal voucher tickets per month.
- Comprehensive Benefits Package: Private health & life insurance, 25 days of annual leave, opportunities for professional growth and advancement within a thriving tech company.
- Hiring Process:
- Application Review: Submit your application and resume for initial screening.
- Online Language Test: Complete a brief online language test to assess your German proficiency.
- HR Interview: Participate in a video interview with a member of our HR team to discuss your experience, skills, and career goals.
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