Global Travel Support Specialist

5 days ago


Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time
Travel Expert for German-Speaking Customers

We are seeking a highly motivated and results-driven individual to join our dynamic team as a Global Travel Support Specialist. As the face of our travel portal, you will provide world-class support to our German-speaking customers.

About the Role:

  • Main Responsibilities:
  • Provide exceptional customer service by answering customer inquiries via phone in German, resolving issues, and providing timely solutions.
  • Assist customers with booking accommodations on our user-friendly platform.
  • Identify and resolve customer concerns proactively.
  • Skill Requirements:
  • Fluency in German: Native or near-native fluency in German is essential.
  • Excellent English Communication: Strong written and verbal communication skills in English (C1 level required).
  • Education: High school diploma; a university degree is a plus.
  • Customer Service Expertise: Proven experience in providing exceptional customer service.
  • Problem-Solving Skills: Ability to think critically and effectively troubleshoot customer issues.
  • Technical Aptitude: Familiarity with online platforms and technology.
  • Benefits:
  • Competitive Compensation: €1380 gross monthly salary (14th-month pay included), 8% performance bonus, 50 EUR meal voucher tickets per month.
  • Comprehensive Benefits Package: Private health & life insurance, 25 days of annual leave, opportunities for professional growth and advancement within a thriving tech company.
  • Hiring Process:
  • Application Review: Submit your application and resume for initial screening.
  • Online Language Test: Complete a brief online language test to assess your German proficiency.
  • HR Interview: Participate in a video interview with a member of our HR team to discuss your experience, skills, and career goals.

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