Media Community Support Specialist

4 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

As a Community Support Manager at Cross Border Talents, you will be responsible for assisting our community by resolving inquiries empathetically, accurately, and promptly. You will develop and maintain expertise in our media products and community standards, making balanced decisions and advocating effectively for the community.

Key responsibilities include:

  • Responding to user inquiries with high quality, speed, empathy, and accuracy
  • Investigating and resolving reported issues such as account support requests and abusive content
  • Enforcing our online Terms of Use by monitoring and addressing abuse reports
  • Reviewing reported content within defined turnaround times and quality standards

Requirements include:

  • Language proficiency: Minimum agreed score in English language test or equivalent
  • Analytical capabilities: Minimum score in reasoning/analytical tests
  • Education: Some college education preferred; military experience accepted
  • Experience: Up to 1 year in Business Process Outsourcing or similar service/process management environment

We offer a relocation package, including 2 weeks hotel accommodation, flight ticket (within EU), airport pickup, and real estate agency fee. Documents accepted include EU citizenship, full-purpose & Specific-purpose work permit card, and Certificate of Protection (refugees). The hiring process involves application review, language online tests, and interview. Benefits include health care benefits and discounts, professional development opportunities, special events and community initiatives, free online Greek language courses, and state-of-the-art premises with relaxing break areas.



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