Media Community Support Specialist

1 month ago


Athens, Attica, Greece Cross Border Talents Full time
Job Title: Media Community Support Manager

We are seeking a highly skilled and empathetic Media Community Support Manager to join our team at Cross Border Talents. As a key member of our community support team, you will be responsible for providing exceptional support to our users, resolving inquiries promptly and accurately, and developing expertise in our media products and community standards.

Key Responsibilities:
  • Assist our community by resolving inquiries empathetically, accurately, and promptly.
  • Develop and maintain expertise in our media products and community standards.
  • Make balanced decisions and advocate effectively for the community.
  • Demonstrate strong interpersonal and written communication skills, with a focus on empathy.
  • Uphold our mission to #ShipLove and prioritize community welfare.
  • Investigate and resolve reported issues such as account support requests and abusive content.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Utilize market-specific knowledge to identify scalable solutions for community support.
  • Analyze data to enhance the overall user experience on the platform.
  • Enforce our online Terms of Use by monitoring and addressing abuse reports.
  • Review reported content within defined turnaround times and quality standards.
  • Identify workflow inefficiencies and propose improvements.
  • Recognize trends and escalate issues outside of company policy to the global team.
Requirements:
  • Language proficiency: Minimum agreed score in English language test or equivalent.
  • Analytical capabilities: Minimum score in reasoning/analytical tests.
  • Education: Some college education preferred; military experience accepted.
  • Experience: Up to 1 year in Business Process Outsourcing or similar service/process management environment.
  • Cultural awareness: Understanding of political and social dynamics relevant to supported regions.
What We Offer:
  • Health care benefits and discounts
  • Professional development opportunities
  • Special events and community initiatives
  • Free online Greek language courses
  • State-of-the-art premises with relaxing break areas
  • Great Place to Work-Certified Company promoting diversity
How to Apply:

Please submit your application by November 25, 2024 to be considered for this exciting opportunity.



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