Customer Support Specialist for Consumer Electronics

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

Customer Service Representative Role Overview

We are seeking a motivated Customer Service Representative fluent in Spanish (C2 level) with strong English skills (C1 level) to join our team remotely. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients in the consumer electronics sector.

Key Responsibilities:

  • Respond promptly to customer inquiries via a professional and courteous manner.
  • Resolve customer issues and complaints effectively, aiming for first-contact resolution.
  • Identify and escalate priority issues to the appropriate team members.
  • Ensure customer satisfaction and provide feedback to improve processes.

Training and Development:

  • Fully paid two-week training provided by certified instructors to equip you with the necessary skills and knowledge.
  • Continuous professional growth and development opportunities within the company.

Benefits:

  • Health care benefits and various discounts.
  • Access to free online Greek language courses.
  • Participation in special events, community, and social responsibility initiatives.
  • State-of-the-art working environment with relaxing break areas.
  • Opportunity to work for a Great Place to Work-Certified Company that values diversity.

Hiring Process:

  • Initial review of applications by our recruitment team.
  • Language proficiency online tests.
  • Interview with our client's hiring manager.

Requirements:

  • Fluency in Spanish (C2 level) and proficient in English (C1 level).
  • Excellent communication skills, both written and verbal.
  • Ability to multitask, prioritize, and manage time effectively.
  • Previous customer service experience is a plus.

We are looking for a dedicated professional who can deliver exceptional customer experiences and contribute to our team's success in the consumer electronics industry.



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