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Customer Service Representative

1 month ago

Athens, Attica, Greece Cross Border Talents Full time
Job Title: Customer Service Representative - Consumer Electronics

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the consumer electronics sector. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction, and resolving any issues that may arise.

Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner.
  • Resolve customer issues and complaints effectively, aiming for first-contact resolution.
  • Identify and escalate priority issues to the appropriate team members.
  • Ensure customer satisfaction and provide feedback to improve processes.
Training and Development:
  • Fully paid two-week training provided by certified instructors to equip you with the necessary skills and knowledge.
  • Continuous professional growth and development opportunities within the company.
Benefits:
  • Health care benefits and various discounts.
  • Access to free online Greek language courses.
  • Participation in special events, community, and social responsibility initiatives.
  • State-of-the-art working environment with relaxing break areas.
  • Opportunity to work for a Great Place to Work-Certified Company that values diversity.
Hiring Process:
  • Initial review of applications by our recruitment team.
  • Language proficiency online tests.
  • Interview with our client's hiring manager.

Requirements:

  • Fluency in Spanish (C2 level) and proficient in English (C1 level).
  • Excellent communication skills, both written and verbal.
  • Ability to multitask, prioritize, and manage time effectively.
  • Previous customer service experience is a plus.