Serbian Team Lead Position

3 weeks ago


Thessaloniki, Central Macedonia, Greece TOPTALENT Full time

Job Title: Team Lead with Serbian

Job Summary:

We are seeking a highly skilled Team Lead with Serbian language expertise to join our team. As a Team Lead, you will be responsible for conducting thorough content analysis, guiding content moderators, and establishing quality assurance frameworks.

Key Responsibilities:

  • Conduct thorough content analysis to detect and address breaches of community standards, terms of service, and legal obligations.
  • Offer constructive feedback and coaching to content moderators to enhance their performance and consistency in moderation decisions.
  • Establish and refine quality assurance frameworks and documentation to monitor and report on moderation accuracy and efficiency.
  • Collaborate with Operations, Training, and Product Development teams to streamline moderation processes and optimize tools.
  • Stay up-to-date with industry trends, best practices, and regulatory changes concerning content moderation.

Requirements:

  • Fluent English (C1) and Serbian (C1) language skills with great grammar skills.
  • Bachelor's degree in a related field or equivalent work experience.
  • Proven experience in team leadership, preferably in a BPO or tech company environment.
  • Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation.
  • Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure.
  • Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content.
  • Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams.
  • Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace.
  • Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

What We Offer:

  • Excellent remuneration package based on experience, skills, and performance.
  • Shifts within 24/7 hours of operation.
  • Relocation support.
  • Wellness coaching sessions to ensure awareness of wellness resources and job adjustment.
  • A dynamic and creative team with a positive and friendly atmosphere.
  • Good work environment with great reviews from employees.
  • Guidance and tools to reach your full potential.
  • Indefinite contract.
  • Private health and life insurance.
  • €85 monthly meal vouchers.
  • €65 monthly transport allowance.

How to Apply:

Visit our career page at https://www.careers-page.com/toptalent-2 to explore this opportunity and many others.



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