Serbian Team Lead Position
3 weeks ago
Job Title: Team Lead with Serbian
Job Summary:
We are seeking a highly skilled Team Lead with Serbian language expertise to join our team. As a Team Lead, you will be responsible for conducting thorough content analysis, guiding content moderators, and establishing quality assurance frameworks.
Key Responsibilities:
- Conduct thorough content analysis to detect and address breaches of community standards, terms of service, and legal obligations.
- Offer constructive feedback and coaching to content moderators to enhance their performance and consistency in moderation decisions.
- Establish and refine quality assurance frameworks and documentation to monitor and report on moderation accuracy and efficiency.
- Collaborate with Operations, Training, and Product Development teams to streamline moderation processes and optimize tools.
- Stay up-to-date with industry trends, best practices, and regulatory changes concerning content moderation.
Requirements:
- Fluent English (C1) and Serbian (C1) language skills with great grammar skills.
- Bachelor's degree in a related field or equivalent work experience.
- Proven experience in team leadership, preferably in a BPO or tech company environment.
- Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation.
- Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure.
- Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content.
- Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams.
- Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace.
- Experience with machine learning-based moderation tools and technologies will be considered as an advantage.
What We Offer:
- Excellent remuneration package based on experience, skills, and performance.
- Shifts within 24/7 hours of operation.
- Relocation support.
- Wellness coaching sessions to ensure awareness of wellness resources and job adjustment.
- A dynamic and creative team with a positive and friendly atmosphere.
- Good work environment with great reviews from employees.
- Guidance and tools to reach your full potential.
- Indefinite contract.
- Private health and life insurance.
- €85 monthly meal vouchers.
- €65 monthly transport allowance.
How to Apply:
Visit our career page at https://www.careers-page.com/toptalent-2 to explore this opportunity and many others.
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