Team Lead with Advanced Content Moderation Expertise

2 weeks ago

Thessaloniki, Central Macedonia, Greece TOPTALENT Full time
Job Title: Team Lead with Advanced Content Moderation Expertise

About the Role:

We are seeking a highly skilled Team Lead with expertise in content moderation to join our team in Thessaloniki, Greece.


Key Responsibilities:

As a Team Lead, you will be responsible for conducting thorough content analysis, guiding content moderators, and establishing quality assurance frameworks to ensure moderation accuracy and efficiency.

You will also collaborate with Operations, Training, and Product Development teams to streamline moderation processes and optimize tools for enhanced effectiveness.

Additionally, you will keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.


Requirements:

To be successful in this role, you will need:

  • Fluent English and Serbian language skills;
  • Bachelor's degree in a related field or equivalent work experience;
  • Proven experience in team leadership, preferably in a BPO or tech company environment;
  • Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation;
  • Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure;
  • Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content;
  • Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams;
  • Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace;
  • Experience with machine learning-based moderation tools and technologies will be considered an advantage.

What We Offer:

We offer an excellent remuneration package based on experience, skills, and performance;

Shifts within 24/7 hours of operation;

Relocation support;

Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment;

A dynamic and creative team with a positive and friendly atmosphere;

Good work environment;

Guidance and tools to reach your full potential;

Indefinite contract;

Private health and life insurance;

€85 monthly meal vouchers;

€65 monthly transport allowance;

Relocation assistance, including flight booking, 2-week paid accommodation, and €350 real estate agency fee reimbursement (if applicable).


How to Apply:

Please visit our career page at https://www.careers-page.com/toptalent-2 to apply for this position and explore other exciting opportunities.

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