Serbian Team Manager

2 weeks ago


Thessaloniki, Central Macedonia, Greece TOPTALENT Full time

Job Title: Team Leader with Serbian

Location: Thessaloniki, Greece

Job Type: Full-time

About the Role:

We are seeking a highly skilled Team Leader with Serbian language proficiency to join our team in Thessaloniki, Greece. As a Team Leader, you will be responsible for conducting content analysis, providing constructive feedback, and establishing quality assurance frameworks.

Responsibilities:

  • Conduct thorough content analysis to detect and address breaches of community standards and legal obligations.
  • Offer personalized coaching to content moderators to enhance their performance and uphold consistency in moderation decisions.
  • Establish and refine quality assurance frameworks to monitor and report on moderation accuracy and efficiency.
  • Collaborate with Operations, Training, and Product Development teams to streamline moderation processes and optimize tools.
  • Stay up-to-date with industry trends, best practices, and regulatory changes concerning content moderation.

Requirements:

  • Fluent English (C1) and Serbian (C1) language skills.
  • Bachelor's degree in a related field or equivalent work experience.
  • Proven experience in team leadership, preferably in a BPO or tech company environment.
  • Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation.
  • Excellent analytical and problem-solving skills.
  • Exceptional attention to detail and ability to maintain accuracy.
  • Effective communication and interpersonal skills.
  • Proficiency in using moderation tools and platforms.

What We Offer:

  • Excellent remuneration package based on experience and performance.
  • Shifts within 24/7 hours of operation.
  • Relocation support.
  • Wellness coaching sessions.
  • A dynamic and creative team with a positive atmosphere.
  • Good work environment.


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