Serbian Team Manager
2 weeks ago
Job Title: Team Leader with Serbian
Location: Thessaloniki, Greece
Job Type: Full-time
About the Role:
We are seeking a highly skilled Team Leader with Serbian language proficiency to join our team in Thessaloniki, Greece. As a Team Leader, you will be responsible for conducting content analysis, providing constructive feedback, and establishing quality assurance frameworks.
Responsibilities:
- Conduct thorough content analysis to detect and address breaches of community standards and legal obligations.
- Offer personalized coaching to content moderators to enhance their performance and uphold consistency in moderation decisions.
- Establish and refine quality assurance frameworks to monitor and report on moderation accuracy and efficiency.
- Collaborate with Operations, Training, and Product Development teams to streamline moderation processes and optimize tools.
- Stay up-to-date with industry trends, best practices, and regulatory changes concerning content moderation.
Requirements:
- Fluent English (C1) and Serbian (C1) language skills.
- Bachelor's degree in a related field or equivalent work experience.
- Proven experience in team leadership, preferably in a BPO or tech company environment.
- Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation.
- Excellent analytical and problem-solving skills.
- Exceptional attention to detail and ability to maintain accuracy.
- Effective communication and interpersonal skills.
- Proficiency in using moderation tools and platforms.
What We Offer:
- Excellent remuneration package based on experience and performance.
- Shifts within 24/7 hours of operation.
- Relocation support.
- Wellness coaching sessions.
- A dynamic and creative team with a positive atmosphere.
- Good work environment.
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