Italian Speaking Customer Service for Fitness
1 week ago
Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for an Italian Speaking Customer Service Representative for the Fitness & Sports Equipment Department. This role plays a vital part in supporting fitness enthusiasts and sports equipment customers by providing top-notch service and assistance. Your primary responsibility will be to address inquiries, resolve concerns, and ensure clients have a seamless experience with our fitness products. If you are passionate about fitness, sports, and delivering excellent customer service, we would love to have you join our dynamic team.
Key Responsibilities- Provide exceptional customer support in Italian, managing inquiries related to fitness and sports equipment effectively.
- Assist customers with product selections, orders, and technical questions regarding equipment usage and care.
- Document customer interactions accurately, ensuring clear records for future reference and service enhancement.
- Collaborate with sales and technical teams to resolve complex issues and provide comprehensive solutions to customers.
- Stay informed about the latest fitness trends and product developments to provide accurate advice and recommendations.
- Engage with customers proactively to understand their needs and foster a positive relationship with the brand.
- Participate in ongoing training to enhance your product knowledge and customer service skills.
Requirements
- Fluency in Italian and strong communication skills in English, both written and spoken.
- Prior experience in customer service, especially in the fitness or sports equipment sector, is highly beneficial.
- Strong problem-solving skills with a focus on delivering solutions that enhance the customer experience.
- Excellent verbal and written communication skills, enabling effective customer engagement.
- Able to manage multiple inquiries and tasks while maintaining a high standard of service.
- Attention to detail and organizational skills for precise documentation of customer interactions.
- A passion for fitness and sports will be advantageous in understanding customer needs and product offerings.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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