Italian Speaking Customer Service for Online Travel Department
4 days ago
Patrique Mercier Recruitment FR is excited to offer an opportunity for an Italian Speaking Customer Service Representative for an Online Travel Department. This role allows you to assist Italian-speaking clients in navigating their travel plans, ensuring they have a remarkable and seamless booking experience.
Responsibilities- Provide exceptional customer service to Italian-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with travel bookings, itinerary adjustments, and inquiries regarding travel options and promotions.
- Guide clients through the booking process, providing detailed information about destinations, accommodations, and services.
- Handle customer complaints and issues tactfully to ensure customer satisfaction and loyalty.
- Collaborate with travel partners to resolve issues and enhance the overall travel experience.
- Stay updated on travel trends, company offerings, and policies to provide accurate information to customers.
- Document all customer interactions accurately and maintain detailed service records.
Requirements
- Fluency in Italian and English, both written and spoken.
- Experience in customer service, particularly in the travel or tourism sector, is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a capacity to work in a fast-paced environment.
- Familiarity with online booking systems and travel software.
- Detail-oriented with strong organizational skills and attention to detail.
- A passion for travel and helping clients create memorable experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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