Spanish Speaking Customer Service for Online Travel Department
5 days ago
Patrique Mercier Recruitment FR is thrilled to announce an excellent opportunity for a Spanish Speaking Customer Service Representative for the Online Travel Department. In this role, located remotely, you will have the chance to assist Spanish-speaking travelers in planning their perfect trips and providing outstanding service throughout their journey.
Responsibilities- Deliver exceptional customer service to Spanish-speaking clients via phone, email, and chat, addressing inquiries related to travel bookings and itineraries.
- Assist customers with travel planning, including flight bookings, hotel reservations, and package deals.
- Provide support for changes to bookings, cancellations, and special requests, ensuring customer satisfaction.
- Handle customer complaints and feedback professionally, striving for effective resolutions.
- Stay updated on travel trends, company policies, and promotions to provide accurate information to clients.
- Document and maintain detailed records of customer interactions and transactions.
- Collaborate with suppliers and partners to resolve issues and enhance the customer experience.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, particularly within the travel, tourism, or hospitality sectors, is preferred.
- Strong communication and interpersonal skills.
- Ability to solve problems effectively and work under pressure.
- Familiarity with online booking systems and customer service software.
- Detail-oriented with strong organizational abilities.
- A genuine enthusiasm for travel and helping clients create memorable experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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