Spanish Speaking Customer Service for Online Travel Department
5 days ago
Patrique Mercier Recruitment FR is thrilled to announce an opening for a Spanish Speaking Customer Service Representative for the Online Travel Department. This exciting role offers you the opportunity to connect with Spanish-speaking travelers, assisting them in planning their dream vacations while providing exceptional customer service.
Responsibilities- Deliver high-quality customer service to Spanish-speaking clients via phone, email, and chat, addressing travel inquiries and booking requests.
- Assist customers throughout the booking process, providing information about travel options, accommodations, and itineraries.
- Handle customer complaints and feedback professionally, working towards quick and effective resolutions.
- Collaborate with travel partners and suppliers to ensure seamless service and support for clients.
- Stay informed about current travel trends, promotions, and offerings to provide accurate and useful information to customers.
- Document all customer interactions meticulously and maintain organized records for future reference.
- Strive to enhance customer satisfaction and encourage repeat business through exceptional service.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, particularly within the travel or tourism industry, is preferred.
- Strong communication and interpersonal skills, with a focus on customer care.
- Capable of handling complex inquiries and resolving issues efficiently under pressure.
- Familiarity with online booking systems and customer service technologies.
- Detail-oriented with strong organizational and multitasking skills.
- A passion for travel and a commitment to helping customers create memorable experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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