German Speaking Customer Service for Home Improvement
4 days ago
Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a German Speaking Customer Service Representative for the Home Improvement & DIY Tools Department. This role is perfect for individuals who are passionate about home improvement and DIY projects, eager to assist customers in finding the right tools and solutions for their needs.
Responsibilities- Provide exceptional customer service to German-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries regarding products, orders, and technical specifications of DIY tools.
- Guide customers in selecting the appropriate products for their home improvement projects.
- Handle customer complaints and feedback professionally, ensuring a satisfying resolution.
- Maintain up-to-date knowledge of the product range, promotions, and company policies.
- Document all customer interactions accurately for quality assurance and service improvement.
- Collaborate with sales and technical teams to resolve any complex customer issues promptly.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the retail or home improvement sector.
- Strong communication skills and a customer-focused mindset.
- Ability to troubleshoot basic technical issues and provide effective guidance.
- Familiarity with DIY tools and home improvement products is an advantage.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational and multitasking skills.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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