German Speaking Customer Service for Home Improvement

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is excited to announce an excellent opportunity for a German Speaking Customer Service Representative in the Home Improvement & DIY Tools Department. This role is perfect for individuals who are enthusiastic about home improvement projects and enjoy helping customers find the right tools and solutions for their needs.

Responsibilities
  • Provide exceptional customer service to German-speaking clients through various channels including phone, email, and chat.
  • Assist customers with inquiries related to home improvement products, tools, and DIY projects.
  • Guide customers in selecting appropriate products and provide troubleshooting assistance as needed.
  • Handle customer complaints and feedback professionally, ensuring high customer satisfaction.
  • Maintain a thorough understanding of the product range and company policies to deliver accurate information to customers.
  • Document all customer interactions meticulously and contribute to improving service quality.
  • Collaborate with internal teams to resolve complex inquiries and enhance the overall customer experience.

Requirements

  • Fluency in German and English, both written and spoken.
  • Prior experience in customer service, preferably in the home improvement or retail sector.
  • Strong communication skills and a customer focus.
  • Ability to troubleshoot and resolve issues effectively.
  • Familiarity with DIY tools and home improvement products is a plus.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with excellent organizational skills and the ability to multitask.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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