German Speaking Customer Service for Home Improvement
4 days ago
Patrique Mercier Recruitment FR is excited to announce an excellent opportunity for a German Speaking Customer Service Representative in the Home Improvement & DIY Tools Department. This role is perfect for individuals who are enthusiastic about home improvement projects and enjoy helping customers find the right tools and solutions for their needs.
Responsibilities- Provide exceptional customer service to German-speaking clients through various channels including phone, email, and chat.
- Assist customers with inquiries related to home improvement products, tools, and DIY projects.
- Guide customers in selecting appropriate products and provide troubleshooting assistance as needed.
- Handle customer complaints and feedback professionally, ensuring high customer satisfaction.
- Maintain a thorough understanding of the product range and company policies to deliver accurate information to customers.
- Document all customer interactions meticulously and contribute to improving service quality.
- Collaborate with internal teams to resolve complex inquiries and enhance the overall customer experience.
Requirements
- Fluency in German and English, both written and spoken.
- Prior experience in customer service, preferably in the home improvement or retail sector.
- Strong communication skills and a customer focus.
- Ability to troubleshoot and resolve issues effectively.
- Familiarity with DIY tools and home improvement products is a plus.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills and the ability to multitask.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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