Polish Speaking Customer Support for Virtual Job
2 days ago
Patrique Mercier Recruitment is excited to offer a dynamic position for a Polish Speaking Customer Support Representative for Virtual Job and Freelance Platforms. In this role, you will be the primary support contact for Polish-speaking users, assisting them with inquiries and issues related to freelance and remote job opportunities. Your role is crucial in helping users navigate the platforms and ensuring they have a positive experience. If you are passionate about supporting the freelance community and providing exceptional customer service, we want to hear from you
Responsibilities- Provide excellent customer support to Polish-speaking users via phone, email, and live chat.
- Assist clients with questions related to account setups, project listings, and job applications.
- Effectively resolve customer issues and complaints to foster user satisfaction.
- Maintain accurate documentation of user interactions in the CRM system.
- Work closely with internal teams to improve platform functionality and user experience based on feedback.
- Stay updated on industry trends and platform features to provide informed assistance to users.
Requirements
- Fluency in Polish and English; fluency in additional languages is a plus.
- Previous experience in customer support, particularly in online platforms or freelance services.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a customer-focused approach.
- Familiarity with CRM systems and basic computer applications.
- A proactive and enthusiastic mindset, with the ability to work independently.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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