Italian Speaking Customer Service for Health
2 weeks ago
Patrique Mercier Recruitment PT is pleased to present an exciting opportunity for an Italian Speaking Customer Service Representative for the Health & Wellness Products Department. This role involves assisting customers who are passionate about maintaining a healthy lifestyle and seeking high-quality wellness products. As a member of our team, you will provide exceptional support and guidance to Italian-speaking customers, resolving their inquiries and ensuring their experience with our products is outstanding. If you have a commitment to customer service and a passion for health and wellness, we would love to have you on board
Key Responsibilities- Provide exceptional customer service in Italian, addressing inquiries related to health and wellness products.
- Assist customers with product information, recommendations, and order-related questions to enhance their satisfaction.
- Document customer interactions accurately and maintain comprehensive records in accordance with company policies.
- Collaborate with internal teams to resolve issues and provide efficient solutions to customer problems.
- Stay informed about the latest health and wellness trends, products, and company offerings to provide accurate advice.
- Engage in proactive communication with customers, ensuring follow-ups on inquiries and satisfaction checks.
- Participate in training sessions to improve product knowledge and customer service skills continuously.
Requirements
- Fluency in Italian with strong English communication skills, both written and spoken.
- Previous experience in customer service, preferably in the health and wellness industry, is desirable.
- Strong problem-solving skills, with a dedication to delivering excellent customer care.
- Excellent communication and interpersonal abilities to engage effectively with customers.
- Ability to manage multiple tasks effectively in a fast-paced remote environment.
- Attention to detail and strong organizational skills to maintain accurate customer records.
- A genuine interest in health and wellness trends and products, with a willingness to learn more.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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