Music Streaming Support Specialist
24 hours ago
German Speaking Music Support Representative Opportunity
">Patrique Mercier Recruitment offers an exciting chance to work in a vibrant and dynamic environment providing exceptional support to German-speaking users of a popular music streaming service. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive user experience.
">Key Responsibilities">- Deliver high-quality customer support to German-speaking clients via phone, email, and chat.">
- Assist users with account management, subscription inquiries, and troubleshooting streaming issues.">
- Efficiently handle and resolve customer complaints to ensure satisfaction.">
- Document all customer interactions accurately in the CRM system.">
- Collaborate with internal teams to provide seamless service and address operational concerns.">
- Stay informed about music trends, platform features, and industry developments to provide accurate information.">
To excel in this position, you must possess the following skills and qualifications:
">- Fluency in German and English; proficiency in additional languages is a plus.">
- Experience in customer support, particularly within the music or entertainment industry.">
- Excellent communication and interpersonal skills.">
- Strong problem-solving abilities and a customer-focused attitude.">
- Familiarity with CRM systems and proficiency in standard office software.">
- A genuine passion for music and understanding of streaming services.">
This role offers a range of benefits, including:
">- Private Health Insurance">
- Training & Development">
- Performance Bonus">
- 2 Extra Salaries Per Year">
- Fully Paid Training">
- Great Salary">
- Fully Paid Relocation Package (flight, transfer, and hotel)">
- Many Extras">
We are committed to creating a supportive and inclusive work environment that fosters growth and development. If you are passionate about music and dedicated to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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