
Music Streaming Platform Customer Support Representative
18 hours ago
Exceptional customer support specialist sought for music streaming platform role.
Job DescriptionThe ideal candidate will provide top-notch service to Polish-speaking customers, ensuring a seamless experience on our popular music streaming platform. This exciting opportunity involves delivering exceptional support via phone, email, and chat, addressing customer inquiries, and resolving issues in a timely manner.
Responsibilities- Deliver high-quality customer support to Polish-speaking users.
- Assist customers with account management, subscription inquiries, and technical issues.
- Effectively resolve customer complaints and ensure satisfaction with timely solutions.
- Maintain accurate documentation of customer interactions.
- Work closely with internal teams to relay user feedback and improve service offerings.
- Fluency in Polish and English; additional language skills are a plus.
- Previous experience in customer support, particularly within the music or entertainment industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Familiarity with CRM systems and proficiency in standard office software.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Many Extras
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