Music Streaming Platform Customer Support Representative
1 day ago
We are seeking a skilled and enthusiastic Music Streaming Platform Customer Support Representative to join our team. In this exciting role, you will provide exceptional support to Dutch-speaking users, assisting them with inquiries related to the music streaming platform.
Key Responsibilities- Offer top-notch customer service to Dutch-speaking users via phone, email, and chat.
- Assist customers with account management, subscriptions, and technical issues relating to the music streaming platform.
- Resolve user complaints and inquiries efficiently to maintain high levels of customer satisfaction.
- Document all interactions and maintain accurate records in the CRM system.
- Collaborate closely with internal teams to ensure effective problem resolution and service delivery.
- Stay updated on the latest platform features, music industry trends, and best practices to offer knowledgeable support.
- Fluency in Dutch and English; knowledge of additional languages is advantageous.
- Experience in customer support, particularly within the music or tech industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Familiarity with CRM systems and proficiency in standard office applications.
- A genuine passion for music and a commitment to enhancing customer experiences.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
- Many Extras
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