Nordic Music Streaming Support Specialist
1 day ago
Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with exciting job opportunities. We are currently looking for Nordic Speaking Customer Support Representatives for a leading Music Streaming Platform Department.
Job DescriptionThis role is ideal for individuals who are passionate about music and technology and enjoy helping customers enhance their streaming experience. As a Nordic Speaking Customer Support Representative, you will be responsible for providing exceptional customer support to Nordic-speaking clients regarding music streaming services through phone, email, and chat.
Responsibilities- Provide outstanding customer service to ensure high client satisfaction levels.
- Assist users with account management, subscription inquiries, and technical troubleshooting to resolve issues efficiently.
- Educate customers on platform features, music recommendations, and new releases to enhance their listening experience.
- Document customer interactions accurately and ensure timely follow-up on inquiries and issues.
- Collaborate with internal teams to resolve complex customer problems and improve overall service quality.
- Stay informed about music industry trends and platform updates to provide knowledgeable assistance.
To succeed in this role, you will need:
- Fluency in one or more Nordic languages (e.g., Swedish, Finnish, Danish, Norwegian) and English, both written and spoken.
- Previous experience in customer support, preferably in the digital media or technology sector.
- A strong passion for music and an understanding of the streaming industry.
- Excellent communication and interpersonal skills with a client-focused approach.
- Proficiency in using customer support software and standard office applications.
- Strong problem-solving skills and the ability to work effectively under pressure.
We offer a range of benefits to our employees, including:
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