Music Streaming Customer Support Role
1 day ago
We are seeking a skilled individual to join our team as a Customer Support Specialist. This role involves providing exceptional customer service to users of our music streaming platform.
Key responsibilities include:
- Providing support to customers via phone, email, and chat.
- Assisting with inquiries related to account management, subscription details, and platform features.
- Effectively troubleshooting and resolving customer issues.
- Documenting customer interactions accurately.
- Collaborating with internal teams to address complex queries.
- Educating users about new features and music recommendations.
- Gathering feedback from users to improve service quality.
The ideal candidate will have:
- Fluency in Flemish and English.
- Previous experience in customer service, particularly in the music or entertainment industry.
- Strong communication skills and a focus on providing exceptional customer care.
- Interest in music and knowledge of the streaming industry.
- Proficiency in using CRM systems and basic office software.
- Detail-oriented and able to prioritize tasks in a fast-paced environment.
- Flexibility to work varied hours, including evenings and weekends if necessary.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Two Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons and discounts
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