Music Streaming Customer Support Specialist
1 day ago
We are seeking an experienced Customer Support Specialist to join our Music Streaming Platform Department. As a key member of the team, you will be responsible for delivering exceptional customer service to users in Czech via phone, email, and chat.
Job DescriptionThis is an exciting opportunity to work with music enthusiasts and provide top-notch support to ensure a seamless user experience. Your primary goal will be to assist customers with inquiries about their accounts, subscriptions, and music services.
Key Responsibilities- Provide responsive and personalized support to customers via multiple channels.
- Resolve technical issues and provide solutions to enhance user satisfaction.
- Educate users about the features of the music streaming platform.
- Document interactions and feedback to contribute to service improvements.
To succeed in this role, you must possess:
- Fluency in Czech (both spoken and written).
- Strong communication and interpersonal skills.
- Previous experience in customer service or support roles.
- Passion for music and familiarity with music streaming platforms.
- Excellent problem-solving abilities and a commitment to customer satisfaction.
We offer a comprehensive package that includes:
- Private Health Insurance.
- Training & Development Opportunities.
- Performance Bonus.
- 2 Extra Salaries Per Year.
- Fully Paid Training.
- Great Salary.
- Fully Paid Relocation Package (flight, transfer, and hotel).
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