Music Industry Customer Support Specialist

1 day ago


Athens, Attica, Greece beBeeCustomerSupport Full time

Immerse yourself in a dynamic music environment and take on the challenge of supporting Nordic-speaking customers with their music streaming needs. This engaging position requires a strong passion for music and excellent communication skills.

As a key member of our team, you will be responsible for delivering exceptional customer support through various channels, including phone, email, and live chat. Your primary goal will be to assist customers with inquiries related to music streaming services, troubleshooting, and account management.

Responsibilities
  • Deliver top-notch customer service to Nordic-speaking clients while fostering a positive and solution-oriented mindset.
  • Collaborate with team members to achieve service level goals and enhance customer satisfaction.
  • Document customer interactions accurately in our CRM system.

Key Qualifications:

  • Fluency in one or more Nordic languages is essential.
  • A strong passion for music and an understanding of the music streaming industry.
  • Excellent communication and interpersonal skills.
  • Proactive team player with a positive and solution-oriented mindset.
  • Strong analytical skills and attention to detail.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons
  • Discounts and other perks


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