Music Support Specialist
1 day ago
We are seeking a skilled Music Support Specialist to provide exceptional customer service to German-speaking users.
As a key member of our team, you will be responsible for assisting customers with inquiries related to music and podcast services via phone, email, and chat. Your outstanding communication skills and passion for music will enable you to deliver an exceptional user experience.
Responsibilities:- Provide expert support to German-speaking users regarding music and podcast services.
- Assist customers with subscription-related inquiries, features, and troubleshooting.
- Accurately document customer interactions in our CRM system.
- Collaborate with colleagues to meet and exceed service level goals.
- Stay up-to-date on music industry trends and product updates to enhance service delivery.
- Fluent German language skills (written and spoken).
- A strong passion for music and podcasts, with a keen understanding of industry trends.
- Prior customer support experience is beneficial but not mandatory.
- Excellent communication and interpersonal skills.
- A proactive team player who thrives in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Ability to work flexibly and maintain excellent organizational skills.
Private Health Insurance, Training & Development, Performance Bonus, Extra Salaries Per Year Fully Paid Training, Relocation Package, Free Greek Lessons, Discounts, and Perks make us an attractive employer.
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