Music Industry Liaison Specialist
1 day ago
We are seeking a highly skilled and customer-focused Spanish speaking representative to join our team in the Music Streaming Platform Department.
As a Spanish speaking customer support representative, you will provide exceptional support to our Spanish-speaking customers, assisting them with inquiries related to the music streaming service. Your focus will be on delivering top-notch customer service while helping users make the most of their music experience.
- Deliver outstanding customer support to Spanish-speaking clients via phone, email, and live chat.
- Assist customers with account setup, music library inquiries, and troubleshooting technical issues.
- Handle customer complaints and resolve them efficiently to ensure satisfaction.
- Document all customer interactions accurately in our CRM system.
- Collaborate with cross-functional teams to communicate user feedback and improve service delivery.
To succeed in this role, you will require:
- Fluency in Spanish and English; additional language skills are a plus.
- Previous experience in a customer support role, preferably in the music or streaming industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive customer-oriented approach.
- Familiarity with CRM systems and proficiency in standard office software.
Join our vibrant team and enjoy the following benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
- Many Extras
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