Ride-Sharing Customer Support Representative

1 day ago


Athens, Attica, Greece beBeeCustomerSupport Full time

We are seeking a highly skilled and multilingual customer support representative to join our team in the ride-sharing industry.

Job Description

The ideal candidate will be responsible for delivering exceptional customer service to German-speaking users via phone, email, and chat. You will assist customers with inquiries related to ride-sharing operations, app functionality, and account management, while efficiently resolving customer complaints and issues to maintain a positive user experience.

Responsibilities
  • Deliver high-quality customer support to German-speaking users via various communication channels.
  • Assist customers with inquiries related to ride-sharing operations and app functionality.
  • Efficiently resolve customer complaints and issues to maintain a positive user experience.
  • Accurately document all customer interactions and feedback in our CRM system.
Requirements
  • Fluency in German and English; knowledge of additional languages is a plus.
  • Previous experience in customer support, ideally within the transportation or mobile app industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-centric approach.
  • Proficiency with CRM systems and standard office software.
Benefits

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