Ride-Sharing Customer Experience Representative
1 day ago
At our organization, we are looking for a dedicated customer support professional to join our team in the Ride-Sharing App Department. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and possess excellent communication skills.
Responsibilities- Provide top-notch customer service to clients utilizing ride-sharing apps through various channels such as phone, email, and chat.
- Assist users with account setup, ride requests, payment issues, and troubleshooting application problems in a timely and efficient manner.
- Resolve customer inquiries and complaints effectively to ensure a positive user experience.
- Document customer interactions and maintain accurate records to facilitate issue resolution and follow-up.
- Collaborate with internal teams to address customer needs and enhance service delivery.
- Stay up-to-date on the latest app features, safety guidelines, and industry trends to provide knowledgeable assistance.
- Collect user feedback and insights to contribute to ongoing improvements in app functionality and customer satisfaction.
Requirements
- Fluency in one or more Nordic languages (such as Swedish, Finnish, Norwegian, or Danish) and English, both written and spoken.
- Previous experience in customer service, preferably in a tech or ride-sharing related field.
- Strong communication skills and a commitment to providing exceptional customer support.
- Ability to manage multiple tasks simultaneously in a dynamic environment.
- Familiarity with customer support software and standard office applications.
- Analytical and problem-solving skills, with a proactive approach to customer issues.
- Flexibility to work on varying shifts, including evenings and weekends as required.
Benefits
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