Ride-Sharing Customer Experience Specialist

2 days ago

Athens, Attica, Greece beBeeCustomer Full time

Experience the thrill of shaping user experiences in a fast-paced transportation industry.

As a Nordic Speaking Customer Support Representative for our Ride-Sharing App Department, you will be the face of our brand, delivering exceptional support to users from the Nordic region. Your fluency in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) is essential in this role, and we encourage applicants with native language proficiency to apply.

This exciting position offers an opportunity to work collaboratively with team members to achieve service goals and enhance overall customer satisfaction. You will be responsible for providing top-notch support via various communication channels, ensuring a seamless experience for our users.

Responsibilities:
  • Deliver outstanding customer support to users via phone, email, and chat platforms.
  • Assist customers with inquiries and issues related to the ride-sharing app, maintaining a positive tone and attitude throughout interactions.
  • Document customer interactions accurately in our CRM system, utilizing key performance indicators to track progress and identify areas for improvement.
  • Collaborate with internal teams to resolve complex issues and provide timely updates to customers.
  • Participate in ongoing training to stay informed about product updates, industry trends, and best practices in customer support.

Requirements:

  • Fluency in one or more Nordic languages (Danish, Norwegian, Finnish) is required.
  • A strong passion for delivering exceptional customer experiences and staying up-to-date with industry developments.
  • Previous experience in customer-facing roles is highly valued but not necessary.
  • Excellent communication and interpersonal skills, with the ability to adapt to diverse personalities and situations.
  • A collaborative mindset, comfortable working in a fast-paced environment.
  • Strong analytical skills and attention to detail, with a focus on problem-solving and resolution.

Benefits:

• Comprehensive Health Insurance

• Ongoing Training & Development Opportunities

• Performance-Based Bonus Structure

• Relocation Package (flight, transfer, hotel)

• Free Language Courses

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