Ride-Sharing Support Specialist
1 day ago
We are seeking a highly skilled and experienced support representative to join our ride-sharing app department. As a key member of our team, you will play a vital role in providing exceptional customer service to users of our platform.
- Key Responsibilities:
- Provide high-quality support to customers via phone, email, and chat in Dutch.
- Assist customers with inquiries and issues related to the ride-sharing app.
- Resolve customer complaints efficiently and ensure customer satisfaction.
- Educate users on app features and functionalities.
- Document customer interactions and feedback to improve service quality.
- Collaborate with the team to address service challenges and enhance the user experience.
Requirements:
- Fluency in Dutch (both spoken and written) is required.
- Excellent communication and interpersonal skills.
- Previous experience in customer support or service roles is preferred.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with ride-sharing platforms or technology is a plus.
- A positive attitude and ability to work well in a fast-paced environment.
- Availability to work flexible hours, including evenings and weekends.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
Why You'll Love This Opportunity:
- Contribute to the success of our ride-sharing app department.
- Develop your customer service and technical skills.
- Enjoy a dynamic and supportive work environment.
- Benefit from opportunities for growth and professional development.
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