German Language Support Specialist for Ride-Sharing App

1 day ago


Athens, Attica, Greece beBeeCustomerSupport Full time
Job Description

We are seeking a highly skilled German language support specialist to join our ride-sharing app team. In this role, you will be responsible for providing exceptional customer service and support to our German-speaking users.

Your primary goal will be to deliver top-notch assistance via phone, email, and chat in German, ensuring that our customers have a seamless and satisfying experience with our platform.

Key Responsibilities
  • Provide expert customer assistance via phone, email, and chat in German.
  • Resolve user inquiries and issues related to the ride-sharing app efficiently and professionally.
  • Guide users on how to use the app's features and functionalities.
  • Document customer interactions accurately to ensure a clear record for follow-up and quality assurance.
  • Collaborate with the technical team to address more complex issues and improve user experience.
Requirements
  • Fluency in German (both spoken and written) is essential.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service or technical support is preferred.
  • Ability to troubleshoot and resolve issues promptly.
  • Comfortable using technology and digital platforms, particularly ride-sharing apps.
  • Positive attitude with a strong commitment to customer satisfaction.
  • Team-oriented mindset with the ability to work well in a fast-paced environment.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)


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