Ride-Sharing App Customer Service Specialist
1 day ago
Patrique Mercier Recruitment is dedicated to connecting skilled professionals with engaging career opportunities. We are currently seeking a Flemish-speaking Customer Support Representative for the Ride-Sharing App Department.
Key Responsibilities- Provide exceptional customer support to Flemish-speaking users of the ride-sharing application via phone, email, and chat.
- Assist customers with inquiries regarding account management, ride bookings, and app functionality.
- Effectively troubleshoot and resolve complaints to ensure high levels of customer satisfaction.
- Document customer interactions meticulously and ensure timely follow-up on issues.
- Collaborate with technical teams to identify and resolve any recurring issues or improvements needed in the app.
- Educate clients on app features and promotional offers to enhance their user experience.
- Gather customer feedback to contribute to service improvements and app enhancements.
- Fluency in Flemish and English, both written and spoken.
- Previous experience in customer support, particularly in the tech or ride-sharing industry is preferred.
- Strong communication skills with a friendly and professional demeanor.
- Problem-solving orientation and the ability to work efficiently in a fast-paced environment.
- Proficient in customer support software and standard office applications.
- Detail-oriented and highly organized.
- Flexibility to work varied hours, including evenings and weekends when needed.
- Private Health Insurance
- Training and Development Opportunities
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, Discounts, and Other Perks
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