Online Retail Customer Service Representative

1 day ago

Athens, Attica, Greece beBeeCustomer Full time

We are seeking an exceptional Customer Service Representative to join our Online Retail team. As a German-speaking representative, you will play a crucial role in providing outstanding support to our customers shopping with our online retail partner.

Job Description

This is an excellent opportunity for a motivated and customer-centric individual to connect with a diverse customer base and provide exceptional support in the German language. Your primary responsibility will be to assist customers with various inquiries, including product information, order management, and return processes, ensuring a seamless shopping experience.

Key Responsibilities:
  • Customer Support: Provide high-quality customer support in German, addressing inquiries related to product availability, orders, and returns.
  • Order Assistance: Assist customers with navigating the online shopping platform, ensuring they can easily find and purchase products.
  • Documentation: Document customer interactions accurately, keeping records up to date in the customer management system.
  • Troubleshooting: Troubleshoot issues regarding orders and provide timely resolutions to enhance customer satisfaction.
Requirements

To succeed in this role, you must possess:

  • Fluency in German, along with strong communication skills in English.
  • Prior experience in customer service, particularly in the online retail sector, is highly advantageous.
  • Excellent problem-solving abilities and a customer-centric mindset.
  • Strong verbal and written communication skills, allowing effective engagement with customers.
  • Ability to handle multiple tasks efficiently in a fast-paced remote work environment.
Benefits

We offer:

  • A performance bonus.
  • A transportation bonus.
  • Private health care benefits.
  • Two additional salaries per year.
  • Fully paid training by certified instructors.

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