Online Customer Support Representative
1 day ago
We are currently seeking a customer support representative to join our team.
As an online customer support representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Key Responsibilities:- Provide timely and effective responses to customer inquiries via phone, email, and chat.
- Assist customers with their online orders, including tracking, returns, and refunds.
- Resolve customer complaints and issues effectively to ensure a seamless shopping experience.
- Maintain accurate records of customer interactions and ensure timely follow-up on outstanding inquiries.
- Collaborate with the inventory and logistics team to provide clients with accurate information about product availability and shipping timelines.
- Fluency in German and English, both written and spoken.
- Experience in customer service, particularly in retail or e-commerce environments.
- Strong communication skills and a friendly, patient approach to customer interactions.
- Detail-oriented with excellent organizational skills.
- Proficient in using customer support software and standard office tools.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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